Delivery options
Lumoire partners with DHL and Transmission. Orders placed before 3:00 PM will be shipped the same day. These postal services generally deliver your package the next business day. However, please be aware that delays may occasionally occur due to busy periods. We recommend always keeping an eye on your track and trace code. If the delay lasts longer than two business days, please contact us.
Delivery costs
Orders over €50 are delivered free of charge in the Netherlands and Belgium. For orders below this amount, shipping costs apply, which you can see during checkout. For other European countries, a surcharge applies, which is displayed during the checkout process.
What happens if I'm not home?
DHL and Transmission will try to deliver the package to your neighbors first. If they're not home either, the package will be taken to the nearest Parcelshop. You'll receive an email notification.
Check your order upon delivery
We want your order to arrive in perfect condition, of course! So always check the packaging upon receipt. If you see any damage to the box , do not sign for delivery. and pass this on to the driver.
Then check the product yourself. If you notice any damage or other problems, please let us know within 24 hours at info@lumoire.nl. and add Please include photos of the damage and your address label on the packaging . We will then immediately ensure that it is neatly packed . dissolved.